Senior System Infrastructure Specialist

We are seeking a highly skilled Senior Hosting Product Specialist to join our team. This is a unique opportunity to work with a leading web technology company serving nearly 7 million customers globally.

This role involves participating in 24x7 shifts, monitoring the stability of our products using various internal tools. You will also be responsible for L1/L2 Support ownership of all hosting products, handling incident response, troubleshooting, and fixes for various products/services.

Responsibilities include:

• Monitoring product stability using internal tools
• L1/L2 Support ownership of all hosting products
• Handling incident response, troubleshooting, and fixes
• Handling escalations as per policies/procedures
• Collaborating with internal/external groups to resolve production site issues effectively
• Communicating clearly on tickets and phone calls made to the team about various issues
• Exhibiting a sense of urgency to resolve issues
• Building advanced automation workflows for automating repeated issues
• Working with infrastructure teams to deploy and maintain Linux/Windows servers using automated scripts and predefined runbooks
• Ensuring SLA's and Operational standards are met
• Raising tickets to internal groups to resolve recurrent problems and following up on escalated issues
• Liaising with engineering teams for RCA's, permanent resolutions on issues affecting production sites
• Contributing to Operations handbook
• Ensuring smooth hand-offs between shifts

• Minimum 2-3 years of experience in a similar role
• Educational Qualifications: Graduate, preferably in Information Technology or Computer Science
• Consistently strong academic performance
• Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter
• Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals
• Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts
• Application Protocols: SMTP, HTTP, FTP, IMAP, POP
• Shifts: Must be willing to work in shifts (including at night and on holidays)

• Understanding of Cloud
• Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware
• Windows: WMI, Powershell/VB scripts, MS-SQL Fundamentals
• Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat
• Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN
• Others: Regular expressions, Rescue Kits like TRK, etc.
• Certification: Red Hat Certified Engineer (RHCE), GCP

We have evolved to provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. We celebrate one another's differences and foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.

We care about you and take cutting-edge benefits seriously. Some of the benefits you will have include Health Insurance options, Education/Certification Sponsorships, Flexi-leaves, and more. Building a community one domain at a time, one employee at a time, we offer a free domain and WordPress blog to all employees as we sponsor the domain registration costs.

We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold