Systems Infrastructure Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeInfrastructure Full time ₹ 15,00,000 - ₹ 25,00,000
Key Infrastructure Engineer Role

The purpose of this position is to facilitate progress without hindrance. The successful candidate will be responsible for building and maintaining effective working relationships with peers, IT Regional Managers, and the OPS team.

As a point of escalation for daily operational issues, the Key Infrastructure Engineer will oversee operational tasks and ensure proper documentation is maintained.

Key Responsibilities:

  • Build and maintain effective relationships with peers, IT Regional Managers, and the OPS team.
  • Act as a point of escalation for daily operational issues.
  • Oversee operational tasks and ensure proper documentation is maintained.
  • Work closely with stakeholders for any changes or requests for new services.
  • Provide support in solving incidents, service requests, and problems.
  • Execute resolution of all incidents and problem enquiries.
  • Involved in changes and ensuring adherent communication is released.
  • Ensure continuity in service provision and restore required service in case of disruption.
  • Manage third-party vendors for incident management through to resolution.
  • Check technical conditions of IT equipment and landscape.
  • Build/provision IT hardware (Servers, Storage etc.).
  • Maintain & Update systems periodically as required by vendors, compliance, or lifecycle management.
  • Monitor and report on the system's performance and take corrective action when necessary.
  • Provide reporting on an ad-hoc basis.
  • Support with internal offices move, if required.
  • Keep up to date documentation and tasks for audit purposes.
  • Play an active role in infrastructure related projects, when needed.
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
  • Actively participate in information and knowledge sharing within the team.
  • Work towards acquiring understanding of procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner.
  • Understand and comply with Information security & Compliancy Framework and guidelines.
  • Continue to expand customer service repertoire and continue to explore customer facing best practices.
  • Following acquisitions, assist, when necessary, the project team with the integration of new systems.

Key Requirements:

  • A Systems Engineer with a general good working knowledge of Active Directory, Window Server OS (2012 and higher version).
  • Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, ETC.
  • Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.
  • A passionate, professional, and confident individual with excellent attention to detail and strong written and verbal communication skills.
  • Ability to prioritise, organise, and multitask whilst working in a busy environment.
Why Apply?

This is a key opportunity for an experienced Systems Engineer to join our team. The successful candidate will have a passion for delivering high-quality services and a commitment to excellence in all aspects of their work.

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