Enterprise IT Project Manager Position

1 week ago

Gurgaon, Haryana, India beBeeSeniorProjectManager Full time ₹ 15,00,000 - ₹ 18,25,000

Job Description

">

OculusIT is the high-touch, customer-centric IT services partner of choice for higher education. We are leaders in providing cost-effective, responsive, and flexible IT leadership; managed ERP, security and infrastructure services; and 24x7 operations.

">

Key Responsibilities:

">
  • ">
  • Lead end-to-end project management for HelpDesk service delivery across multiple enterprise clients.">
  • Serve as the primary point of contact for client stakeholders, ensuring alignment with SLAs, KPIs, and business objectives.">
  • Develop and maintain detailed project plans, timelines, and resource allocations.">
  • Monitor HelpDesk performance metrics (e.g., FCR, SLA compliance, CSAT, ticket volumes) and drive continuous improvement initiatives.">
  • Collaborate with internal teams (Service Desk, Infrastructure, Security, etc.) to ensure seamless service integration.">
  • Conduct regular client reviews, reporting on performance, risks, and improvement plans.">
  • Manage escalations and ensure timely resolution of service-impacting issues.">
  • Ensure compliance with ITIL best practices and company policies.">
  • Mentor and guide HelpDesk team leads and support staff on project goals and service standards.">
">

Required Skills and Qualifications

">

- Experience in project management and expediting.

">

- Skills in expediter and inspection processes.

">

- Excellent organizational and communication skills.

">

- Experience in the IT or education sector is a must.

">

- Bachelor's degree in a relevant field or equivalent work experience.

">

- Strong understanding of HelpDesk KPIs and metrics (e.g., SLA, CSAT, MTTR, FCR).

">

- Excellent client-facing and stakeholder management skills.

">

- Strong analytical, organizational, and communication skills.

">

- Knowledge of Active Directory, Microsoft 365, Endpoint Management, and basic network troubleshooting.

">

- Experience with SLA management, incident/problem/change management, and service reporting.

">

- Ability to interpret and act on HelpDesk analytics and dashboards.

">

Preferred Skills

">

- Experience with ITSM tools (e.g., ServiceNow, Freshservice, Zendesk).

">

- Familiarity with remote support technologies and ticketing systems.

">

- Ability to manage cross-functional teams in a matrixed environment.

">

- Strategic thinking with a focus on operational excellence and client satisfaction.

">

- PMP (Project Management Professional) or PRINCE2.

">

- ITIL Foundation or higher.

"],

  • Project Manager

    7 days ago

    Gurgaon, Haryana, India CMS It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Professionals,We have an urgent opportunity for Project Manager - Gurugram Location.Immediate joiners are the preference.if interested, please share your profile at Job Title: Project Manager, End User & NetworkingLocation: GurgaonExperience: 8 years - 15 yearsDepartment: IT Infrastructure & ServicesRole OverviewThe Project Manager End User & Networking...

  • Salesforce Project Manager Position

    1 day ago

    Gurgaon, Haryana, India beBeeReleaseCoordinator Full time ₹ 14,93,904 - ₹ 23,98,620

    Release Coordinator OpportunityWe are seeking a skilled Release Coordinator to join our team. The successful candidate will be responsible for driving and coordinating enterprise IT project releases and regular Keep-the-Light-On (KLO) releases for internal Salesforce business application capabilities.Key ResponsibilitiesDrive planning and delivery of...

  • Project Manager

    3 days ago

    Gurgaon, Haryana, India Juara IT Solutions Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Title : Project ManagerLocation : BengaluruResponsible for planning, organizing, managing, and controlling projects as well as communication on all aspects of the assigned project within the scope, time, cost and quality thresholds setResponsible for leading and supporting the project team to ensure successful delivery and closure of the assigned...

  • Project Manager

    6 days ago

    Gurgaon, Haryana, India Manthan Manpower Solutions Full time ₹ 18,00,000 per year

    Hello,Hiring for a Project Manager for Gurgaon.Note: NO WORK FROM HOMENO HYBRIDUS SHIFT5 DAYS WORKINGINDIVIDUAL CONTRIBUTION ROLEMandatory to have experience as a Project Manager for 3+ yearsOverall Exp 10+ yearsMust be only from the BPO industryExp in End-to-End Transition, Enterprise, or Project for International process is mandatory.PMP Certified: Added...

  • Project Manager

    5 days ago

    Gurgaon, Haryana, India Enpass Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Project ManagerLocation:Gurugram, IndiaAbout EnpassEnpass is one of the world's leading password and passkey management solutions, trusted by businesses and consumers globally. It helps users prevent cybersecurity breaches caused by phishing and weak password practices while also addressing corporate and regulatory compliance requirements.What...

  • Enterprise Account Manager

    7 days ago

    Gurgaon, Haryana, India Cresce Technology Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About SalaryBox:SalaryBox is a solution that makes employee management effortless. Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses manage their payroll by eliminating the hassle of manual, paper-based processes with our service. You'll always know what you owe employees...

  • Project Manager

    7 days ago

    Gurgaon, Haryana, India ADVATIX - Advanced Supply Chain and Logistics Full time US$ 12,00,000 - US$ 15,00,000 per year

    Job Title: Project Manager – Business Transformation Location: India Gurugram Sector-32 (with periodic travel to the United States) Reporting To: Chief Executive Officer Industry: Healthcare / Ambulatory Services (Must have this background)Company Size: $150M Top Line Revenue Ownership: Private Equity-backed US VISA is MandatoryImmediate Joiners Only....

  • Enterprise Network Engineer Position

    1 week ago

    Gurgaon, Haryana, India beBeeNetwork Full time ₹ 18,00,000 - ₹ 24,30,000

    Job Title">We are seeking an experienced Enterprise Network Engineer to manage, troubleshoot and optimize enterprise-level network infrastructure. The ideal candidate will have solid experience in Cisco Routing & Switching, Software Defined Access (SDA), Wireless Solutions, Cisco Identity Services Engine (ISE), and DNA Center.">Key Responsibilities:">

  • Project Coordinator Position

    2 weeks ago

    Gurgaon, Haryana, India beBeeProject Full time ₹ 60,00,000 - ₹ 80,00,000

    Project coordinators play a pivotal role in driving the implementation of public financial management systems (PFMS) within designated areas.Key ResponsibilitiesAnalysing project requirements for specific regions and providing guidance to deployed teams under close supervision;Collaborating with senior project managers at centralised project management units...

  • Enterprise Strategic Operations Manager

    2 days ago

    Gurgaon, Haryana, India beBeeHealthcare Full time ₹ 80,00,000 - ₹ 1,20,00,000

    About This Role: We seek an exceptional Strategic Operations Lead to manage all operational aspects of our enterprise account in the given location.This role offers a clear pathway to a Chief of Staff position for the right candidate who demonstrates excellence in execution and strategic leadership.Key Responsibilities:Account Management & Stakeholder...