Enterprise Strategic Operations Manager

2 days ago

Gurgaon, Haryana, India beBeeHealthcare Full time ₹ 80,00,000 - ₹ 1,20,00,000
About This Role: We seek an exceptional Strategic Operations Lead to manage all operational aspects of our enterprise account in the given location.This role offers a clear pathway to a Chief of Staff position for the right candidate who demonstrates excellence in execution and strategic leadership.Key Responsibilities:
  • Account Management & Stakeholder Engagement:
    • Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision.
    • Influence and educate customer executives to understand how to transform care delivery and improve patient experience.
    • Develop trusted relationships with key account stakeholders and executive sponsors.
    • Serve as the primary point of contact for all enterprise account matters.
    • Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of the organization.
  • Operational Excellence:
    • Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards.
    • Monitor and analyze key metrics to ensure efficient and timely completion of tasks.
    • Identify inefficiencies in operations processes and implement strategies for continuous improvement.
    • Develop and implement operational policies and procedures to ensure smooth and efficient operations.
    • Coordinate cross-functional internal teams to improve the entire customer experience.
  • Strategic Leadership:
    • Work closely with leadership on special projects and initiatives that drive organizational growth.
    • Provide strategic counsel and insights on key clinical and operational initiatives.
    • Anticipate and proactively address challenges and opportunities, identifying areas for improvement.
    • Drive accountability through project management processes and ensure timely execution.
    • Create and manage operational budgets to ensure financial health while supporting quality care delivery.
Requirements:

Experience & Education:

  • 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups.
  • Experience in zero-to-one environments, taking projects from concept to successful implementation.
  • Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred.
  • Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies.

Skills:

  • Deep understanding of US healthcare operations, regulations, and reimbursement models.
  • Exceptional stakeholder management abilities and executive presence.
  • Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions.
  • Project management expertise with a track record of driving outcomes inter-departmentally.
  • Excellent communication skills with the ability to simplify complex healthcare concepts.
  • Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments.

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