Electronics Systems Troubleshooter
2 weeks ago
Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs, including Accel Partners and Waterbridge Ventures. Our mission is to build cooking robots that live inside your kitchen and cook food for you completely autonomously.
Role OverviewWe are seeking an experienced Electronics Systems Troubleshooter to join our team as a Hardware Technical Support Engineer. In this role, you will work closely with our customer success team to ensure our users receive top-notch assistance.
The ideal candidate will have a strong understanding of fundamental electronics principles, proven experience in diagnosing and troubleshooting electronic products, and the ability to communicate technical issues effectively to both technical and non-technical audiences.
Key Responsibilities- Collaborate with the customer success team to deliver an exceptional user experience
- Diagnose and troubleshoot hardware and software issues with precision and efficiency
- Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation
- Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures
- Recreate and test field issues to ensure accurate problem identification and resolution
To succeed in this role, you will need:
- Bachelor's degree in Mechanical, Electronic, or Electrical Engineering
- Minimum of 2 years of experience in electronics and electromechanical system troubleshooting
- Strong understanding of fundamental electronics principles
- Proven experience in diagnosing and troubleshooting electronic products
- Proficiency in using Microsoft Office suite
This role requires flexibility in rotational US shift timings between 10pm IST and 12pm IST. If you thrive on tackling complex technical challenges, communicate technical concepts clearly, maintain attention to detail, and have a customer-centric mindset, we encourage you to apply.
About NymbleAt Nymble, we're passionate about providing exceptional support and enhancing user satisfaction. We're committed to delivering high-quality products that meet the needs of our users. Join our team and be part of shaping the future of cooking robotics
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