Conversational Experience Specialist

3 days ago

Kollam, Kerala, India beBeeConversational Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Conversational Experience Specialist

This role is responsible for ensuring the quality and effectiveness of customer interactions. As a key member of our team, you will play a vital part in driving sales performance and enhancing customer satisfaction.

  • Listen to recorded sales calls and evaluate them against established quality standards.
  • Identify areas of improvement in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Develop detailed feedback reports and share insights with the Training & Development team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Maintain a pulse on the impact of feedback implementation and update evaluation criteria as needed.

Qualifications:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

Requirements: 1-3 years of experience in quality analysis, call auditing, or training support.

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