Application Support Specialist

5 days ago


Mumbai, Maharashtra, India Indicia Worldwide Full time

About Indicia Worldwide

We are an insight and technology-led communications agency with global production expertise.

Our Philosophy

We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution.

Our Approach

We combine creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies.

The Role

We are seeking a Junior Application Support Technician to join our team, providing support for various applications and systems.

Key Responsibilities

  • Triage and initial provision of support for applications as deemed appropriate by the business
  • Provision of support updates to all users, suppliers, and accounts across Print Management segments
  • Assisting with the support of enterprise applications which are NOT just Microsoft Windows or Office
  • Management of individual support requests assigned to the post-holder, ensuring SLA achievement
  • Escalation of support requests when required to the Team Leader and/or appropriate staff within the business
  • Identification and management of Service Improvements
  • Ensure stakeholders have a seamless experience when making support requests with clear and timely communication

Requirements

  • IT related qualification
  • Minimum of one year experience in a support environment (Preferred)
  • Knowledge and understanding of ITIL framework (Preferred)
  • Experience in a busy, diverse support environment
  • Ability to respond to requests within SLA periods

What We Offer

We offer a dynamic and challenging work environment, with opportunities for growth and development.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information].



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