Customer Service Representative
1 week ago
Hiring for exceptional customer service representatives who can effectively handle inbound and outbound calls to provide top-notch support to clients.
The ideal candidate will possess a neutral accent, excellent communication skills, and be able to adapt to US culture.
Key responsibilities include:
- Assessing and resolving customer inquiries, requests, and complaints over the telephone
- Utilizing sound judgment and making decisions within established procedures to ensure customer satisfaction
- Managing and updating customer interactions daily on an account-wise basis
- Achieving key performance targets and efficiency measures in accordance with process guidelines
Requirements:
- Bachelor's degree in any field
- Minimum 1-2 years of experience in international voice processes, preferably in patient handling or provider/DME AR calling
Our organization provides a dynamic work environment, opportunities for growth, and a competitive compensation package. We value diversity, equity, and inclusion in the workplace and offer a positive work-life balance.
Applicants should be professional, courteous, friendly, and empathetic with strong verbal and written communication skills. They should also be able to multitask, handle a fast-paced environment, and contribute to process improvement ideas.
We look forward to hearing from candidates who share our commitment to delivering exceptional customer experiences.
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