Business Operations Specialist

23 hours ago

Erode, Tamil Nadu, India beBeeClientFacing Remote Work Freelance Full time ₹ 6,00,000 - ₹ 10,00,000
Business Operations Specialist

You will join our team as a contractor in the client service operations department.

Our organization is committed to an accelerated work-from-anywhere culture. You may be required to travel for company or team events.

As a contractor, you will play a crucial role in ensuring the seamless execution and management of ongoing projects. By supporting account managers and effectively communicating with clients, you will be vital to our success. This position requires proficiency in business Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management.

  • Support account managers in managing ongoing projects.
  • Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.
Qualifications
  • N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in life sciences is beneficial.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

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