Customer Support Expert

2 days ago


Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

About the Role:

This is an exciting opportunity to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to users and creating instructions for internal use on our software system.

The ideal candidate will have a degree in Finance, Accounting, Management, or Business Administration, along with 1 year of software/product related experience. Strong analytical skills, attention to detail, and excellent communication skills are also essential.

  • Key Responsibilities:
  • Prepare support articles on software features for clients.
  • Create instruction manuals for internal use.
  • Design systems and create internal/external support guides.
  • Assist in preparing details for developing new features.
  • Liaise with different teams regarding product development or project details.
  • Handle ad hoc assignments as required.

Requirements:

  • Degree in Finance, Accounting, Management, or Business Administration.
  • 1 year of software/product related experience (preferred).
  • Analytical skills with great attention to detail.
  • Good command of written and spoken English.
  • Excellent report writing and research skills.
  • Strong interpersonal, communication, and analytical skills.
  • Independent, self-motivated, responsible, and diligent.
  • Passion for software products and researching the latest technology.
  • Able to work independently and meet deadlines.
  • Able to handle remote work and set own deadlines.
  • Exceptional skills in Excel and Word.


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