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Chief Client Liaison

2 weeks ago

Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 80,00,000 - ₹ 1,20,00,000
Key Relationship Builder Position

About the Role

We seek a skilled Key Account Manager to develop and maintain strong, positive relationships with clients. As a trusted link between our organization and its customers, you will focus on understanding client needs, providing tailored solutions, and ensuring overall satisfaction to foster long-term partnerships and drive business growth.

The role involves building trust through regular communication and personalized interactions, actively listening to clients to identify their needs and goals, and offering guidance and support to resolve any issues or concerns. You will also explore potential new business opportunities, collaborate with various teams within the company to ensure a consistent client experience, and track performance to report on activities to management.

Core Responsibilities:

  • Establish and nurture trust with clients through regular communication and personalized interactions.
  • Understand client needs by actively listening and identifying their goals to offer appropriate solutions and services.
  • Provide guidance and advice to clients to address their inquiries and resolve any issues or concerns.
  • Look for ways to expand business with existing clients, such as through cross-selling or upselling, and explore potential new business opportunities.
  • Collaborate with various teams within the organization to ensure a consistent and positive client experience.
  • Ensure clients are happy with our products and services, leading to increased customer retention and loyalty.
  • Monitor and report on performance to management.

Required Skills and Qualifications:

We are seeking individuals with excellent verbal and written communication skills, problem-solving abilities, and interpersonal skills. The ideal candidate should be able to analyze issues, find solutions, and resolve client concerns effectively. Strong sales and negotiation skills, product knowledge, and a commitment to diversity and inclusivity are essential for success in this role.

Benefits:

This role offers a competitive salary package and opportunities for professional growth and development. If you are a motivated and results-driven individual looking to build a career in relationship management, we encourage you to apply.