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Client Technical Liaison
2 weeks ago
Experience the pinnacle of technical excellence as a key member of our esteemed team in the role of Client Technical Liaison.
Key Responsibilities:
- Deliver exceptional support services to high-profile clients, tackling hardware, software, and network issues with finesse.
- Efficiently manage and resolve incidents and service requests, maintaining seamless communication with stakeholders.
- Maintain unwavering client satisfaction by providing timely updates, proactive issue resolution, and meticulous follow-up.
- Ensure optimal system performance and security through regular maintenance and updates for premium clients.
- Collaborate with cross-functional teams to resolve complex technical challenges and drive business growth.
- Document all support activities, client interactions, and resolutions in our centralized service management system.
- Provide expert guidance and training to clients on IT system utilization and applications.
- Stay abreast of emerging technology trends, tools, and best practices to offer innovative solutions that exceed expectations.
Qualification Requirements:
- Any graduate can apply.
- 4 to 6 years of experience in a similar role is preferred.
Job Location: Mumbai (Andheri)