Help Desk Specialist

5 hours ago

Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Service Professionals play a vital role in ensuring customers have an exceptional experience with our organization. We are seeking a dedicated Customer Support Associate to join our team. This individual will be responsible for providing personalized assistance to customers, offering solutions and guidance tailored to their needs.

The ideal candidate will have excellent written communication skills, a strong command of the English language, and the ability to multitask and prioritize tasks effectively in a fast-paced environment. They will also be comfortable working independently during night shift hours and be able to troubleshoot technical issues and escalate complex cases to the appropriate department if necessary.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via chat and email.
  • Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department if necessary.
  • Ensure timely and accurate documentation of customer interactions and resolutions.
  • Collaborate closely with other team members to ensure seamless customer support operations.
  • Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
  • Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.
Requirements:
  • This is an office day job.
  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working independently during night shift hours.
  • Familiarity with customer support software and ticketing systems is a plus.
  • Flexibility to adapt to changing schedules and work occasional weekends or holidays.

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