Help Desk Resolution Specialist

5 days ago


Aligarh, Uttar Pradesh, India beBeeProblemSolving Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Specialist

We are seeking a skilled Technical Specialist to manage technical issues for our customers.

Key Responsibilities:

  • Knowledge of office automation technologies, particularly Microsoft Teams and apps in the Office Admin center.
  • Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams leveraging troubleshooting tools and practices.
  • Engaging with engineering/ supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
  • Diagnosing and troubleshooting system issues along with isolation of the issue.

Required Skills and Qualifications:

  • Proven experience as a Technical Specialist or similar role. Strong problem-solving, debugging, and troubleshooting skills.
  • Good communication and customer service abilities.

Benefits:

This is a remote job that offers flexibility and autonomy.

Others:

As a Technical Specialist, you will be part of a team that values collaboration, innovation, and continuous learning.



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