Service Desk Professional

1 day ago


Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 35,00,000 - ₹ 50,00,000
Job Opportunity

We are seeking a skilled Service Desk Analyst to join our team.

  • Ticket Management
  • Problem Solving
  • User Support
  • Issue Resolution
  • Documentation and Knowledge Sharing

The successful candidate will be responsible for handling and resolving incidents/service requests via the ServiceNow platform. They will manage web-based tickets, ensuring resolution within defined SLA timelines. Additionally, they will administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console. The ideal candidate will troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed. Effective communication with end-users is crucial, as they will need to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group.

Maintaining and contributing to the knowledge base by documenting known issues and resolution steps is also a key responsibility. Collaboration with internal teams to follow up on escalations and ensure timely closures is essential. A high level of customer satisfaction through prompt and professional service is expected from the successful candidate.



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