Customer Service Representative

1 week ago


Guwahati, Assam, India DS Research Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to provide exceptional patient service at D.S. Research Centre.

Key Responsibilities:

  • Welcoming patients and visitors, and directing them to the appropriate departments or staff members.
  • Answering phone calls, responding to inquiries, and forwarding calls to the appropriate departments or staff members.
  • Scheduling appointments and maintaining appointment calendars.
  • Handling patient intake and registration processes.
  • Maintaining patient records, ensuring confidentiality.
  • Assisting with administrative tasks, such as filing and scanning documents.
  • Managing inventory and ordering office supplies.
  • Coordinating with other departments for smooth operations.

Requirements:

  • Graduate or equivalent.
  • 1-2 years of experience in a similar role.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and administrative software.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Friendly and welcoming demeanor.
  • Experience in a healthcare environment is a plus.


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