Desktop Support Engineer
2 weeks ago
Job Summary
DBS Bank is seeking a skilled Desktop Support Engineer to join our team. As a key member of our Group Technology and Operations department, you will be responsible for delivering high-quality technical support to our users.
Key Responsibilities
- Provide technical assistance to users with hardware and software issues, including troubleshooting and resolving problems with desktops, laptops, and peripherals.
- Install, configure, and troubleshoot Windows operating systems, as well as email and O365 products.
- Develop and maintain technical knowledge base documents for standard operating procedures.
- Plan, install, secure, maintain, and troubleshoot wireless networks.
- Restore crashed operating systems and recover lost data from corrupt/damaged hard drives.
Requirements
- 2-4 years of experience in troubleshooting hardware and network-related problems.
- Active directory L1 support experience.
- Knowledge of agent antivirus installation and domain controller/group policy.
- Ability to create and maintain technical documentation.
About DBS Bank
DBS Bank is a leading financial institution in Asia, with a strong commitment to innovation and customer service. Our Group Technology and Operations department is responsible for delivering efficient and resilient infrastructure to support our business operations.
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