Talent Acquisition Specialist

4 days ago

Nagpur, Maharashtra, India beBeeWorkforce Full time ₹ 15,00,000 - ₹ 25,00,000
Workforce Manager - Business Partner

The role of a Workforce Manager / Business Partner is to partner with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring. The Workforce Manager will act as a strategic advisor to business leaders on staffing, productivity, and cost optimization while ensuring service level agreements (SLAs) and business objectives are consistently met.

Key Responsibilities:

  • Business Partnership: As the primary WFM point of contact for business leaders and client stakeholders, provide workforce insights, analysis, and recommendations to support strategic decision-making.
  • Workforce Planning & Forecasting: Develop and maintain long-term, mid-term, and short-term capacity plans, forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Scheduling & Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost, ensure optimal utilization of workforce across different lines of business, and implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and SLA adherence, drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing, and ensure smooth coordination with Operations during spikes and downtime.
  • Analytics & Reporting: Generate and present performance dashboards, staffing reports, and variance analysis, provide actionable insights into workforce trends, attrition, absenteeism, and utilization, and identify opportunities to enhance efficiency and reduce costs.
  • Team Management: Lead and mentor a team of WFM analysts and real-time specialists, build capability within the WFM team to handle complex modeling and analytics, and drive a culture of accuracy, timeliness, and business impact.

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