Senior Quality Improvement Specialist

4 days ago


Lucknow, Uttar Pradesh, India beBeeQuality Full time ₹ 45,00,000 - ₹ 60,00,000
Job Opportunity

We are seeking a highly skilled and experienced Quality Assurance Professional to drive continuous improvement in transaction quality and delivery.

  • Key Responsibilities:
  • Drive business process improvements and implement out-of-the-box ideas to enhance efficiency and effectiveness.
  • Manage client-related KPIs and evaluate the effectiveness of interventions to improve quality delivery.
  • Strengthen quality management processes and frameworks to meet client expectations.
  • Accurately capture SLA/SLO metrics and set up processes to seamlessly meet client needs.

Requirements:

  • Minimum 2 years experience as a Quality Analyst in International Voice Process with excellent domain knowledge.
  • Strong working knowledge of QUALITY Matrices, TTQ systems, tools, and technologies.
  • Excellent analytical and problem-solving skills to drive improvement and innovation.

What We Offer:

  • Opportunity to work with a leading organization and develop your skills and career.


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