Quality Assurance and Training Specialist
2 days ago
About the Role:
We are seeking an experienced professional from the insurance industry to join our team as a Quality Assurance and Training Specialist. The ideal candidate will have a strong background in insurance operations, a passion for knowledge sharing, and expertise in ensuring quality standards across processes.
Key Responsibilities:
- Conduct training sessions for new hires and existing employees on insurance products, processes, and compliance.
- Monitor and assess the quality of calls, processes, and customer interactions to ensure adherence to company and industry standards.
- Provide constructive feedback and coaching to team members to improve performance.
- Collaborate with management to identify training needs and implement quality improvement initiatives.
- Ensure compliance with insurance regulations and company policies at all times.
Qualifications & Experience
- Proven work experience in the insurance sector (minimum 2years).
- Prior experience in training, quality assurance, or process auditing.
- Strong knowledge of insurance products, industry guidelines, and compliance requirements.
- Excellent communication, presentation, and interpersonal skills.
- Ability to identify skill gaps and design effective training interventions.
- Detail-oriented with strong analytical and problem-solving skills.
.
Job Type: Full-time
Pay: ₹300, ₹350,000.00 per year
Location:
- Lucknow, Uttar Pradesh (Preferred)
Work Location: In person
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