Quality Assurance and Training Specialist

2 days ago

Lucknow, Uttar Pradesh, India Coverfox Insurance Broking Full time ₹ 87,000 - ₹ 45,00,000 per year

About the Role:

We are seeking an experienced professional from the insurance industry to join our team as a Quality Assurance and Training Specialist. The ideal candidate will have a strong background in insurance operations, a passion for knowledge sharing, and expertise in ensuring quality standards across processes.

Key Responsibilities:

  • Conduct training sessions for new hires and existing employees on insurance products, processes, and compliance.
  • Monitor and assess the quality of calls, processes, and customer interactions to ensure adherence to company and industry standards.
  • Provide constructive feedback and coaching to team members to improve performance.
  • Collaborate with management to identify training needs and implement quality improvement initiatives.
  • Ensure compliance with insurance regulations and company policies at all times.

Qualifications & Experience

  • Proven work experience in the insurance sector (minimum 2years).
  • Prior experience in training, quality assurance, or process auditing.
  • Strong knowledge of insurance products, industry guidelines, and compliance requirements.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to identify skill gaps and design effective training interventions.
  • Detail-oriented with strong analytical and problem-solving skills.

.

Job Type: Full-time

Pay: ₹300, ₹350,000.00 per year

Location:

  • Lucknow, Uttar Pradesh (Preferred)

Work Location: In person

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