
Senior Knowledge Manager
2 days ago
Are you a strategic thinker with expertise in knowledge management and transfer? We are seeking an experienced professional to lead the development, implementation, and maintenance of knowledge management systems and processes.
Key Responsibilities:
- Design and implement comprehensive knowledge management strategies to ensure seamless transfer of knowledge across teams.
- Develop and maintain training content, manuals, and e-learning modules for various platforms and applications.
- Conduct engaging training sessions for new hires, upskilling, and process changes.
- Establish and maintain relationships with platform vendors and internal teams for training-related updates.
- Track training effectiveness through assessments, feedback, and performance metrics.
Requirements:
- 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
- Exceptional understanding of critical success factors for GBS as a reliable, effective, and efficient business service provider.
- Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
- Experience with Learning Management Systems (LMS) and e-learning tools.
Qualifications:
- Bachelor's/ Master's degree HR/ Training (Finance/ Accounts is a plus).
- CPTM/ATD Certification.
- Fluency in English.
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