Lead Knowledge Manager
5 hours ago
**Knowledge Management Lead Position Overview**
We are seeking a highly skilled Knowledge Management Lead to join our team. This role is critical in shaping the organization's knowledge management strategy and ensuring that our employees have access to the information they need to perform their jobs effectively.
The successful candidate will have a proven track record of implementing and managing enterprise knowledge platforms, as well as developing and operationalizing knowledge management frameworks and lifecycle processes across multiple functions or geographies.
**Key Responsibilities**
- Develop and implement an enterprise-wide knowledge management strategy that aligns with the organization's overall business goals.
- Design and manage a robust end-to-end knowledge lifecycle management process, including policies, standards, and best practices for content creation, validation, publishing, curation, and retirement.
- Oversee knowledge content audits, quality assurance, and relevance reviews to ensure content accuracy and usability.
- Manage knowledge bases within ServiceNow, while integrating third-party repositories into the new platform, to create a seamless, personalized, and accessible experience for employees, suppliers, and franchisees.
- Apply Generative AI to enhance knowledge operations, including automatic summarization of chat and ticket transcripts, AI-assisted content generation, real-time translation and enrichment of user content, and automated content creation and optimization.
**Requirements**
- Bachelor's degree in Business, Technology, or a related field required.
- 15+ years of experience in knowledge management or content strategy, preferably in a complex, global organization.
- Demonstrated experience implementing and managing enterprise knowledge platforms (e.g., ServiceNow, SharePoint etc.).
- Proven success developing and operationalizing KM frameworks and lifecycle processes across multiple functions or geographies.
- Strategic thinker with strong analytical and problem-solving skills to translate business needs into KM solutions.
**Benefits**
- Equal opportunity employer committed to diversity and inclusion.
- Proudly providing reasonable accommodations to qualified individuals with disabilities.
**Why Join Our Team?**
At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
We lead through our values centered on inclusivity, service, integrity, community, and family.
Our mission is to be one of the most recognized brands in the world, serving 70 million customers daily, and operating from a position of strength.
**Job Title:** Knowledge Management Lead
**Location:** Hyderabad
-
Lead Knowledge Engineer
1 day ago
Hyderabad, Telangana, India S&P Global Market Intelligence Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAbout the Role: Grade Level (for internal use):11 The Role: The Knowledge Engineering team are seeking a Lead Knowledge Engineer to support our strategic transformation from a traditional data organization into a next generation interconnected data intelligence organization. The Team: The Knowledge Engineering team within data strategy and governance...
-
Senior Knowledge Manager
4 days ago
Hyderabad, Telangana, India beBeeStrategist Full time ₹ 1,20,00,000 - ₹ 1,50,00,000Job Overview:We are seeking an experienced Knowledge Management Strategist to join our team. The successful candidate will be responsible for developing and implementing a comprehensive knowledge management strategy that aligns with the organization's goals and objectives.Key Responsibilities:Develop and implement a global knowledge management strategy that...
-
Knowledge Management Specialist
1 week ago
Hyderabad, Telangana, India beBeeKnowledgeManager Full time ₹ 1,02,30,000 - ₹ 2,16,67,500Program Director - Knowledge Management Strategy The Program Director will be responsible for developing and implementing the knowledge management strategy across multiple functions.Key Responsibilities: Functional expertise on ServiceNow KM module and content management best practices. Delivers end-to-end KM product services for agreed domain priorities...
-
Hyderabad, Telangana, India McDonald's Full timeAbout McDonald's: One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...
-
Knowledge Management Professional
4 days ago
Hyderabad, Telangana, India beBeeBusiness Full time ₹ 20,00,000 - ₹ 25,00,000Job OverviewThe Knowledge Management Business Analyst supports the Product Owner in managing all functional requirements related to knowledge management for a process and platform.This role facilitates gathering the requirements for knowledge management across functions, partnering with stakeholders to deliver the requirements, and managing the ongoing...
-
Senior Knowledge Manager
6 days ago
Hyderabad, Telangana, India beBeeKnowledge Full time ₹ 18,00,000 - ₹ 21,00,000Knowledge Management LeadAs a key member of our team, you will be responsible for managing knowledge across business, technology, analytics, and AI.We are looking for an expert who can drive innovation, efficiency, and business value through better knowledge practices.Job Description:Manage the knowledge repository and define supporting structures to ensure...
-
Hyderabad, Telangana, India McDonald's Full timeAbout McDonald's:One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge...
-
Hyderabad, Telangana, India McDonald's Full timeAbout McDonald's: One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...
-
Hyderabad, Telangana, India McDonald's Full timeAbout McDonald's:One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge...
-
Strategic Knowledge Manager
4 days ago
Hyderabad, Telangana, India beBeeKnowledge Full time ₹ 20,00,000 - ₹ 25,00,000About This Role:"> Serve as the enterprise Process Owner for Knowledge Management, establishing governance, policies and accountability across all knowledge domains and repositories that enables high-quality service delivery. Design and manage a robust end-to-end knowledge lifecycle management process - including policies, standards, and best...
