Knowledge Management Specialist

5 days ago

Hyderabad, Telangana, India beBeeKnowledgeManager Full time ₹ 1,02,30,000 - ₹ 2,16,67,500
Program Director - Knowledge Management Strategy

The Program Director will be responsible for developing and implementing the knowledge management strategy across multiple functions.

Key Responsibilities:
  • Functional expertise on ServiceNow KM module and content management best practices.
  • Delivers end-to-end KM product services for agreed domain priorities aligned to KM expectations, consistent standards, methods, etc., and KM value chain.
  • RACI collaboration with the KM team and demonstrates high performance teaming.
  • Measures success of the end-to-end KM delivery for domain by leveraging common reporting and analytics, proactively elevates ideas to improve service delivery.

Creating User Stories in Azure Dev Ops to clearly articulate the program features with all of the conditions and elements. Experience in planning and executing Knowledge article migration from other tools to ServiceNow platform.

Cross-domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services on ServiceNow platform.

Collaboration across geographies and cultures should have experience in performing maturity assessment for Knowledge management and provided recommendations for additional enhancements.

Ability to communicate and influence effectively to lead change with people on a global basis. Leading Pilot and Testing efforts to ensure that the products for KM platform, tools, and apps are designed as intended.

Support Technical Product Manager of Knowledge Management on design, development, and implementation of enterprise service management platform, ServiceNow.

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