Customer Service Innovation Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking a highly skilled professional to drive the development and delivery of voice-enabled customer service solutions. The ideal candidate will have hands-on experience in BFSI or Healthcare sectors, with a proven track record of developing and deploying AI-powered customer service solutions.

The successful candidate will be responsible for designing and developing AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies. They will also integrate Contiinex products into BFSI and Healthcare client eco-systems, create and optimize voice bot workflows and attributes for customer interaction scenarios, develop Python-based applications and integrations for customer service automation, and build and maintain speech analytics pipelines for customer interaction analysis.

Required Skills and Qualifications
  • Educational Background: B.Tech/B.E in Computer Science, Electronics, Information Technology, or related technical field
  • Advanced Degree: M.Tech/MBA preferred but not mandatory
  • Core Programming: Years of hands-on Python development experience, RESTful API development and integration, database operations including schema design, optimization, and queries using MySQL/MSSQL, cloud-based solution development with Azure/AWS/GCP deployments, Docker for application deployment and scaling, writing LLM prompts and speech bot workflows
  • AI & Speech Technologies: Hands-on experience with voice bot development and deployment, working knowledge of speech analytics tools and platforms, familiarity with AI/ML tools
Benefits

This role offers a unique opportunity to work on cutting-edge AI projects and develop innovative solutions for customer service. The successful candidate will be part of a dynamic team that is passionate about delivering high-quality results.

Others

The company values diversity and inclusion in the workplace and is committed to providing equal opportunities to all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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