Strategic Workforce Manager

2 weeks ago

Kanpur, Uttar Pradesh, India beBeeWfmManager Full time ₹ 12,00,000 - ₹ 16,00,000

Job Title: WFM Manager

Job Description

This role is a key position in our organization that plays a vital part in the success of our business operations. The WFM Manager will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

The ideal candidate for this role should have excellent analytical, problem-solving, and communication skills. They should also be able to work effectively in a fast-paced environment and make informed decisions quickly.

Key Responsibilities
  1. Business Partnership: This involves working closely with business leaders and client stakeholders to understand their needs and provide strategic advice on workforce planning, staffing, productivity, and cost optimization.
  2. Workforce Planning & Forecasting: This includes developing and maintaining long-term, mid-term, and short-term capacity plans, forecasting call volumes, workloads, FTE requirements, and staffing needs.
  3. Scheduling & Optimization: The WFM Manager will be responsible for designing efficient schedules that balance service delivery, employee preferences, and cost, ensuring optimal utilization of the workforce across different lines of business.
  4. Real-Time Management: This involves overseeing intraday management, real-time monitoring, and SLA adherence, driving corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  5. Analytics & Reporting: The WFM Manager will generate and present performance dashboards, staffing reports, and variance analysis, providing actionable insights into workforce trends, attrition, absenteeism, and utilization.
  6. Team Management: This includes leading and mentoring a team of WFM analysts and real-time specialists, building capability within the WFM team to handle complex modeling and analytics.
Benefits
  • A competitive salary package
  • A comprehensive benefits program
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
Requirements

To be successful in this role, you will need:

  • At least 5 years of experience in Workforce Management or a related field
  • Excellent analytical, problem-solving, and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong leadership and teamwork skills

Note: The above job description is a general outline of the responsibilities and requirements of the WFM Manager position. Specific duties and qualifications may vary depending on the company and location.

  • Global Workforce Strategist

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeWorkforce Full time ₹ 30,00,000 - ₹ 50,00,000

    **Global Workforce Strategist Role Summary**We are seeking an experienced professional to lead our workforce management strategy across the globe.The incumbent will oversee the design and implementation of an enterprise workforce fulfilment framework, driving productivity and efficiency through talent intelligence, strategic planning, and capability...

  • Workforce Operations Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeWorkforce Full time ₹ 45,00,000 - ₹ 65,00,000

    We are seeking an experienced professional to manage our large-scale blue-collar workforce.Key responsibilities include:Job DescriptionManage and engage the workforce to achieve operational excellence. This includes driving employee experience, handling grievances, supporting recruitment, onboarding, and exit processes, as well as addressing payroll and...

  • Director of Workforce Optimization

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeWorkforce Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Workforce Management Director Job DescriptionThe Workforce Management team drives solutions and strategies to maximize efficiency, maintain employee satisfaction, and support business growth.Develop workforce management strategies aligned with business objectives.Analyze data to forecast staffing needs and optimize labor costs.Collaborate with senior...

  • Director of Strategic Talent Management

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeHumanResources Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job SummaryWe are seeking a visionary and strategic leader to drive our HR function and shape the people strategy in alignment with organizational objectives. The successful candidate will drive workforce planning, talent management, organizational development, employee engagement, and HR innovation to support business growth.Key Responsibilities:Strategic...

  • Strategic HR Advisor

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeDiversity Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryThe role of the HR People Partner is to deliver strategic and tactical support to the business. This includes providing expert guidance on employee relations, talent acquisition, performance management, compliance, and other HR-related matters.Main Responsibilities:Demand Management: Collaborate with senior HR leaders to forecast and manage local...

  • Strategic Risk Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeRisk Full time ₹ 15,00,000 - ₹ 25,00,000

    Strategic Risk ManagerAbout the Position:We are seeking a highly skilled and experienced Strategic Risk Manager to lead our organization's risk management efforts. As a key member of our team, you will be responsible for monitoring loan portfolios, conducting thorough risk assessments, and developing effective strategies to mitigate credit risk.Main...

  • Strategic HR Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeStrategicHR Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Strategic HR ManagerWe are seeking a highly skilled and experienced HR professional to join our team as a Strategic HR Manager. The successful candidate will be responsible for leading the development and implementation of our company’s HR strategies, ensuring that our organization remains competitive in the marketplace.Key...

  • Deputy General Manager

    3 weeks ago

    Kanpur, Uttar Pradesh, India HCLTech Full time

    Job Title: Deputy & Associate General Manager - Presales Location: Noida / Pan India Department: Integrated GTM Team - Digital Business Services (DBS) and Engineering Services (ERS) About the Role: We are seeking an experienced and strategic-minded Associate General Manager - Presales to join our Integrated GTM team, supporting both Digital Business...

  • Strategic HR Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeStrategic Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Strategic HR ManagerWe are seeking a proactive and experienced HR professional to manage end-to-end HR operations and employee lifecycle. As an HR Manager, you will play a key role in supporting organizational growth and fostering a positive workplace culture.The ideal candidate will have strong knowledge of HR processes, people management, and...

  • Strategic Business Operations Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Strategic Business Operations Manager