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Expert Customer Support Specialist

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Bengaluru, Karnataka, India beBeeConfiguration Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

**Job Overview:**

We are seeking an experienced Senior Configuration Specialist to join our team. As a Senior Configuration Specialist, you will be responsible for delivering exceptional customer support and implementing platform changes based on client requests.

Key Responsibilities:

  • Ensure configuration adheres to industry best practices and meets client requirements.
  • Collaborate with cross-functional teams to resolve issues and contribute to product enhancements.
  • Create and maintain detailed documentation to support customers and internal teams.
  • Analyze support processes and identify improvement areas to enhance customer experience and streamline operations.

Required Skills and Qualifications:

  • Bachelor's degree in Technology, Communications, or a related field from a reputable institution.
  • Strong knowledge of MongoDB is a plus.
  • Excellent written and verbal communication skills.
  • Strong analytical thinking and problem-solving abilities.
  • Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms.
  • Adaptability and a quick-learning mindset in a fast-paced environment.

Benefits:

We offer comprehensive health plans, leading well-being programs, and financial protection for you and your family through global and localized plans throughout the world.

We Value Diversity and Inclusion:

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.