CRM Relationship Strategist

2 weeks ago

Ellore, Andhra Pradesh, India beBeeCustomerRelationship Full time ₹ 15,00,000 - ₹ 23,00,000

About the Role:

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This is a full-time position for a CRM Manager located in Gurugram. The CRM Manager will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention. This includes analyzing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service.

The successful candidate will have strong analytical skills for data analysis and insights, excellent communication skills for effective customer interaction and team collaboration, and experience in sales and market segmentation. Additionally, they will work on market segmentation and collaborate with project management to drive continuous improvement.

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Key Responsibilities:

  • Analyze customer data to identify trends and opportunities for growth
  • Develop and implement customer relationship strategies to foster customer loyalty and retention
  • Manage CRM software to track customer interactions and preferences
  • Coordinate with sales and marketing teams to ensure consistent customer experience
  • Work with project management to drive continuous improvement and process optimization
  • Map and own the repeat customer journey
  • Nudge and retain existing customers
  • Build sustainable revenue streams from loyalty and retention
  • Familiarity with CRM platforms (WebEngage, MoEngage, etc)
  • Proven ability to work in a fast-paced environment
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Familiarity with CRM software and tools

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