IT Specialist

2 weeks ago

Bengaluru, Karnataka, India Signode India Limited Full time
Job Title: IT Specialist - Modern Workplace Services

Signode, a global leader in transit packaging, is seeking an IT Specialist to join our Modern Workplace Services team. As an IT Specialist, you will play a vital role in leading the digital enablement of our workforce by providing a supporting Service Desk function, acquiring and maintaining client-side computing and mobile devices, enabling users to utilize productivity and collaboration tools, and training the workforce to leverage automation and progressive technologies.

Key Responsibilities:
  • Directly manage business leadership and VIP relationships to ensure proper support processes are in place to exceed expectations.
  • Identify, monitor, publish, and manage goals and measurements to show improvements to workplace operations.
  • Utilize digital experience monitoring and digital employee experience management tools to improve support efficiency, self-service, and automation.
  • Ensure all requests are fulfilled promptly and effectively to meet agreed-on service levels. Drive improvement plans when SLAs are not met.
  • Investigation of complex or non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimized.
  • Ensure processes are in place to escalate unresolved issues to the second or third level.
  • Actively participate in or lead digital workplace technology projects.
  • Cultivate and maintain team-level partnerships with other IT technology owners to eliminate silos.
  • Represent the team with the ability to travel domestically.
Key Competencies:
  • Strong interpersonal, written, and oral communication skills with the ability to present technical items in user-friendly language, especially in English and Thai.
  • Experience in Applications like HRIS and ERP will be a plus.
  • The ability to learn and utilize new and upcoming digital workplace technologies to transform ways of working efficiently.
  • The ability to see and explain how the company can exploit technology to improve employee experience and engagement.
  • Passionate about driving improvements to employee experience.
  • A results-oriented mindset with the drive to deliver exceptional services.
  • Consistently takes a thorough, accurate, organized, and productive approach.
  • Ability to gain agreement and support for ideas and initiatives.
  • Seeks to understand business needs and works to anticipate, identify, and meet end-user needs.

Qualifications:

  • Bachelor's degree in computers or equivalent work experience.
  • 8+ years in the IT industry in support or technical roles.
  • ITIL Certification.
  • Experience with implementing and managing ITSM/ITIL processes - knowledge, incident, change, service request, and incident management, certification a plus.
  • Strong working knowledge of Microsoft Office 365 tools sets, including the core productivity and productivity tools.
  • Experience with or exposure to Microsoft O365 or Exchange administration.

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