
Senior Quality Assurance Manager
6 days ago
This role involves managing quality assurance in a dynamic and evolving environment with matrixed teams.
The successful candidate will be responsible for conducting monthly quality reviews/audits, validating data accuracy, analyzing error trends, and suggesting corrective actions or process improvements.
They will also document QA findings, maintain accurate quality logs and reports, and provide timely feedback to BPO vendor partner teams.
Additionally, the candidate will participate in calibration sessions with onshore counterparts and BPO QA teams, act as a subject matter expert on underwriting procedures, business rules, and quality governance, and support creation and maintenance of QA calibration guides.
They will also resolve disputes in rebuttal according to action plans agreed by the team in a timely manner, log errors tracked and follow up on corrections by processors, and undertake ad hoc tasks and responsibilities as required.
Qualifications & Experience- Bachelor's degree in Commerce, Business Administration, or a related field.
- 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
- Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
- Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.).
- High attention to detail and accuracy.
- Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
- Strong communication and stakeholder management skills across geographies and teams.
- Working knowledge of policy administration systems, workflow tools, and audit platforms.
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