Learning & Development Program Manager

4 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 70,00,000 - ₹ 1,40,00,000

We are seeking a seasoned Operations Specialist to manage the backend operations, systems, and processes that enable seamless execution of our learning programs.

This role will play a critical part in coordinating learning calendars, managing platforms, ensuring data integrity, reporting outcomes, and enhancing the learner experience across the organization.

You will work closely with the L&D team, business units, HR partners, and external vendors to ensure timely, efficient, and high-quality delivery of learning initiatives.

Key Responsibilities:

1. Program Coordination: Own the end-to-end coordination of training programs including scheduling, registrations, logistics, communication, and stakeholder alignment to ensure smooth execution.

2. Platform Management: Manage learning systems (LMS/LXP) and other digital platforms, ensuring accurate setup of learning journeys, timely content uploads, user management, and system hygiene.

3. Reporting and Analytics: Track, maintain, and report key learning metrics such as participation, completion, feedback, and impact data. Generate dashboards and insights for leadership reviews and program evaluation.

4. Vendor and Partner Management: Coordinate with external training partners, consultants, and vendors for program delivery, invoicing, scheduling, and feedback collection.

5. Process Optimization: Standardize operational processes, templates, and SOPs across learning initiatives. Ensure compliance with internal policies, audit requirements, and data privacy norms.

6. Certification Management: Manage end-to-end certification processes for various learning programs including tracking learner eligibility, maintaining certification records, and setting up re-certification or renewal cycles as needed.

Qualifications & Skills:

We seek an individual with 6–10 years of experience in L&D operations, program coordination, or HR shared services, preferably in a fast-paced or tech-driven environment.

The ideal candidate should have hands-on experience with Learning Management Systems (LMS) and/or Learning Experience Platforms (LXP), along with strong proficiency in Excel, dashboarding, and reporting tools.

A working knowledge of learning technology infrastructure is also essential, as well as effective communication and stakeholder management skills.

Bachelor's degree required; background in Human Resources is preferred.

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