Solutions Delivery Manager

3 weeks ago


Bengaluru, Karnataka, India Zinier Full time
About the Role

As a key member of our global team at Zinier, we are seeking a highly skilled TPM/Delivery Manager (Solutions) to lead our Solution teams in delivering exceptional customizations that meet and exceed customer expectations. This role is responsible for managing large-scale, complex technology projects related to the development of field service solutions, and for partnering with internal teams and key client stakeholders to find creative solutions to challenging problems.

Key Responsibilities
  • Project Management: Facilitate successful project definition, planning, budgeting, scheduling, and resourcing in leading high-performance project teams.
  • Project Delivery: Manage projects within scope, quality, time, and cost constraints, and ensure any changes are documented and approved through a change control process.
  • Cross-Functional Collaboration: Manage projects across cross-functional teams, build sustainable processes, and coordinate release schedules.
  • Project Planning: Create and execute project work plans and revise them as appropriate to meet changing needs and project demands.
  • Team Leadership: Form strong project team relationships by leading, coaching, and motivating team members, and identifying and resolving blockers or conflicts.
  • Project Reporting: Track and report on project milestones and provide status reports to clients, project teams, and other project stakeholders.
Requirements
  • Bachelor's Degree
  • 9+ years experience in software professional services project management
  • In-depth knowledge and experience implementing Enterprise software applications such as FSA or CRM with recent SaaS experience.
  • Experience with client services, project management, and solution delivery in both Waterfall and Agile environments
  • Strong self-organisation, time management and prioritisation skills
  • Ability to manage financial metrics such as project margin and enable pre-sales activities to support account expansion plans.
  • Excellent verbal, presentation, and written communication skills including creating usable documentation and tools.
  • Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.
  • Able to effectively manage scope change and implementation of multi-year/multi-phased projects or programs.
  • Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 10% of the time (including possible international travel).
  • Certification of PMI is a plus.


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