Technical Solution Manager
2 weeks ago
Job Summary
Angel and Genie seeks an experienced Technical Solution Manager to lead the delivery of cloud-based technology solutions. This key role will be responsible for managing client relationships, ensuring seamless service delivery, and driving business growth.
Key Responsibilities:
- Provide strategic direction and technical expertise to clients, ensuring their solutions are running as expected.
- Manage client expectations, proactively addressing any issues or concerns, and developing improvement plans to resolve recurring problems.
- Collaborate with internal teams to develop and manage action plans for client satisfaction, ensuring consistent service and ongoing satisfaction with standard processes.
- Deliver standard and/or contractual SLA reports to clients, managing the operational aspects of monthly/quarterly Business Reviews.
Requirements:
- Bachelor's degree in computer science, Management Information Systems, or related field.
- 5+ years of delivery management or project management experience, preferably with cloud-based technology solutions.
- Overall 10+ years of experience, with a strong understanding of support systems and working of a support organization.
- Project Management Professional (PMP) certification preferred.
- Exceptional stakeholder management and executive presentation skills, with the ability to manage a portfolio of multiple customers concurrently.
- Strong communication and client-facing skills, with the ability to build strong, long-term client relationships.
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