Technical Solutions Specialist

4 days ago

Solapur, Maharashtra, India beBeetechnical Full time ₹ 9,00,000 - ₹ 11,50,000
Job Title:

Windows Support Specialist

About the Role

We are seeking a skilled Technical Support Advocate to join our team. As a key member of our support team, you will play a crucial role in ensuring customers have a seamless experience with our products.

Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction.

At Infosys BPM, we celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Key Responsibilities
  • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Requirements
  • Hands-on experience in Microsoft Product Support and Windows Support
  • Ability to work in rotational shifts, including night shifts
  • Excellent communication skills, with the ability to speak and chat in English
Prerequisites & Skills
  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.

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