
Digital Insights Analyst
4 days ago
We are seeking a proactive and insights-driven professional to join our Digital Insights Delivery team. This role is perfect for individuals with hands-on experience using social media listening tools to uncover trends, decode consumer conversations, and translate data into actionable insights.
Key Responsibilities:
- Manage delivery of recurring digital and social media reports focusing on consumer behavior and content trends.
- Interpret conversation data to extract meaningful insights about consumer needs, sentiment, and preferences.
- Draft structured, insight-rich narratives aligned to business goals and audience priorities.
- Validate tagging, queries, and data outputs completed by junior team members.
- Collaborate with internal stakeholders to improve frameworks, dashboards, and storytelling approaches.
- Engage in strategic discussions to optimize the value of insights across brand teams.
- Assist with metadata tagging, taxonomy validation, and dataset curation as needed.
- Support ad hoc research or POC requests with relevant consumer/contextual analysis.
- 2–4 years of experience in digital analytics, social media intelligence, or consumer insights.
- Must have hands-on experience with at least one social listening tool such as Sprinklr, Talkwalker, Meltwater, Brandwatch, or similar.
- Strong grasp of KPIs like engagement, sentiment, share of voice, and content format.
- Proven track record in storytelling using PowerPoint and Excel-based dashboards.
- Understanding of digital consumer behavior, audience segmentation, and content performance metrics.
- Excellent written and verbal communication skills, especially in a business reporting context.
- Highly detail-oriented, self-driven, and organized under tight timelines.
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