Advanced Telecommunications Expert

3 days ago

Belgaum, Karnataka, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Network Engineer III – Remote

We are seeking a highly skilled Network Engineer III to join our international team, supporting clients globally from India—all in a 100% remote capacity.

You'll work closely with a US-based manager and a collaborative team dedicated to technical excellence and continuous innovation. As a Network Engineer III, you will be responsible for:

Main Responsibilities:
  • Troubleshoot and resolve complex issues with GTD-5 switches
  • Deliver Tier 3 telephony and hardware support, including fault isolation and resolution
  • Interface with customers, support teams, and vendors to resolve network problems
  • Guide field teams on proper trouble isolation and hardware replacement
  • Document internal processes and mentor other engineers
  • Ensure accurate, timely ticket updates and participate in an on-call rotation

In this role, you will leverage your expertise to drive customer satisfaction and success. If you're passionate about delivering exceptional service and staying up-to-date with the latest technology trends, we encourage you to apply.

Requirements:
  • At least 5 years' hands-on experience with GTD-5 hardware support and telephony troubleshooting
  • Experience with call processing and translations
  • Familiarity with central office procedures and ISO27001 compliance
  • Strong communication, customer focus, and documentation skills
  • Ability to work independently from home and manage time effectively
  • Degree in Engineering or related field (or equivalent experience)

Please note that this job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed.

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