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Senior Director of Infrastructure Services

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Job Title: Vice President of Technology Infrastructure

This role involves leading the technology infrastructure team that powers learning across 9,000+ schools and over 1,00,000 devices. The successful candidate will oversee all hardware operations, ensuring high availability, low TCO, and seamless user experiences.

Key Responsibilities:
  • Drive Infra Strategy: Build and execute a future-ready hardware strategy across schools, internal teams, and warehouse systems.
  • Lead Scale Deployments: Oversee end-to-end lifecycle of 1L+ Android tablets, TVs, and panels—from procurement and MDM configuration to maintenance and replacement cycles.
  • Vendor Management: Evaluate, onboard, and manage hardware OEMs, warehouse vendors, and last-mile deployment partners.
  • Tech Innovation & Evaluation: Pilot and assess new classroom technologies - teaching devices smart boards, offline-first learning kits—and recommend adoption based on learning outcomes and TCO.

Additionally, this leader will ensure seamless internal IT operations—device provisioning, WiFi and VPNs, secure access management, and productivity tooling across offices.

Requirements:
  • 10+ years of experience in IT infrastructure and hardware operations, including 5+ years in leadership roles managing distributed teams and multi-vendor ecosystems.
  • Proven success in managing large-scale hardware deployments and operations Technical & Operational Mastery
  • Demonstrated expertise in establishing and managing enterprise-wide IT infrastructure, including end-user devices (computers and mobile devices), servers, and network systems
  • Deep understanding of Android-based hardware, smart TVs, and interactive panels deployed at scale in field environments such as schools or distributed branches.
  • Proven experience managing large-scale device fleets (10,000+ units) with field deployment challenges—network variability, offline access, and long-term maintenance.
  • Familiarity with LAN/WAN architecture, internal server infrastructure (on-prem or hybrid),
  • Experience working with hardware OEMs, IT service partners, and managing full lifecycle procurement with a focus on cost optimization (TCO).
  • Ability to evaluate and adopt new hardware innovations with a deeper understanding of various hardware specifications
  • Solid understanding of IT security, OS patching, and update management across internal networks and internal servers
  • Leadership & Execution
  • Led cross-functional teams including IT engineers, regional support staff, warehouse ops, and vendor partners.
  • Skilled in managing external vendors and cultivating strong, collaborative partnerships to ensure service excellence and alignment with organizational goals
  • Experience in building, documenting, and governing scalable IT processes—including onboarding, issue resolution workflows, SLA management, and compliance protocols.
  • Strategic thinker with strong execution bias—able to define infra SLAs, rollout plans, and manage risk in large deployments.