Associate Support Consultant

1 week ago


Chandigarh, Chandigarh, India Basware Full time

Job Title: Associate Support Consultant

About the Role:

We are seeking a highly skilled and motivated Associate Support Consultant to join our global Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers and partners worldwide.

Key Responsibilities:

  • Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat.
  • Analyze and troubleshoot reported issues systematically.
  • Deliver high-quality resolutions while adhering to support standards.
  • Provide exceptional customer service with a focus on simplifying customers' experiences.
  • Collaborate with technical teams to efficiently resolve complex issues.
  • Proactively follow up with customers for feedback.
  • Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use.

Requirements:

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Strong analytical skills and a knack for problem-solving.
  • Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.
  • Knowledge of Cloud Computing and S2P/P2P is a plus.
  • Ability to prioritize tasks in a fast-paced environment.
  • Previous customer support experience is mandatory.
  • Collaborative team player.
  • Demonstrate proficiency in SQL for data analysis.
  • Familiarity with XML, and ERP systems.
  • Willingness to work in shifts.

What We Offer:

As an Associate Support Consultant at Basware, you will have opportunities to contribute to enhancing our support services while advancing your skills and career through our support and development initiatives.

Join Our Team:

At Basware, we are committed to delivering professional, efficient, and effective technical assistance to our customers and partners worldwide. Our goal is to enhance customer experience and satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of Basware products and services.



  • Chandigarh, Chandigarh, India Basware Full time

    Job Title: Associate Support ConsultantAbout the Role:We are seeking a highly skilled and motivated Associate Support Consultant to join our global Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers and partners worldwide.Key Responsibilities:Act as the...

  • Support Consultant

    1 week ago


    Chandigarh, Chandigarh, India Basware Full time

    Job DescriptionCustomer Support is a critical function at Basware, responsible for providing professional, efficient, and effective technical support to our customers and partners. As a Support Consultant, you will be part of a team of experts who work together to resolve customer cases and incidents, enabling our customers to use Basware products and...


  • Chandigarh, Chandigarh, India Oceaneering Full time

    Project Support Associate, Grade IJoin Oceaneering's team as a Project Support Associate, Grade I, and play a crucial role in ensuring the smooth operation of our projects and operations. As a key member of the project team, you will be responsible for coordinating engineers, updating project schedules, and facilitating meetings to ensure timely delivery of...


  • Chandigarh, Chandigarh, India iO Associates - UKEU Full time

    SAP BRIM Solution Consultant Job DescriptionWe are seeking an experienced SAP BRIM Solution Consultant to join our team at iO Associates - UK/EU. As a key member of our team, you will play a crucial role in implementing, configuring, and supporting SAP BRIM solutions to meet client requirements.Key Responsibilities:Implement and configure SAP BRIM solutions...


  • Chandigarh, Chandigarh, India Oceaneering Full time

    Position SummaryThe main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources, and preparing customized reports for management.Duties & ResponsibilitiesAs a...

  • Associate Professor

    1 week ago


    Chandigarh, Chandigarh, India CHANDIGARH UNIVERSITY Full time

    Job Title: Associate ProfessorChandigarh University is seeking an experienced and motivated Associate Professor/Professor with administrative experience to join our faculty. The successful candidate will be responsible for teaching, research, and administrative activities while providing support to the department.Key Responsibilities:Lead and manage the...


  • Chandigarh, Chandigarh, India Basware Full time

    Job Title: Support ConsultantAbout the Role:We are seeking a highly skilled and experienced Support Consultant to join our team at Basware. As a Support Consultant, you will be responsible for providing exceptional technical support to our clients, ensuring their day-to-day assistance with our enterprise software application.Key Responsibilities:Develop a...


  • Chandigarh, Chandigarh, India Oceaneering Full time

    Position SummaryThe main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. It includes database management using helpdesk and knowledge base software, assisting in troubleshooting using available resources, and preparing customized reports for management.Duties &...

  • Associate Professor

    1 week ago


    Chandigarh, Chandigarh, India CHANDIGARH UNIVERSITY Full time

    Job Title: Associate ProfessorChandigarh University, a leading business school in India, is seeking an experienced and motivated Associate Professor/Professor with administrative expertise. The successful candidate will be responsible for teaching, research, and administrative duties, while providing leadership and support to the department.Key...


  • Chandigarh, Chandigarh, India Xerox Full time

    About the RoleXerox is seeking a skilled Data Validation Associate to join our team. As a Data Validation Associate, you will play a crucial role in ensuring the accuracy of data provided to our customers.Key ResponsibilitiesValidate data from customer-provided documentsEnsure data accuracy and integrityIdentify and report any abnormalities in the data...


  • Chandigarh, Chandigarh, India Oceaneering Full time

    Position SummaryThe main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. This includes database management using helpdesk and knowledge base software, assisting in troubleshooting using available resources, and preparing customized reports for management.Duties &...


  • Chandigarh, Chandigarh, India Oceaneering Full time

    Project Planner AssociateJoin Oceaneering as a Project Planner Associate and contribute to the success of our operations. As a key member of our project team, you will be responsible for generating project plans, baseline schedules, and identifying planning-related issues. Your success will be measured by your ability to keep tasks on track, support the...


  • Chandigarh, Chandigarh, India Basware Full time

    Job Title: Cloud Operations AssociateJob Summary:Basware is seeking a Cloud Operations Associate to join our team. As a Cloud Operations Associate, you will be responsible for ensuring the smooth operation of our cloud-based systems. This includes managing Linux and Windows Server environments, implementing secure cloud practices, and troubleshooting complex...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Job DescriptionJob Title: Implementation ConsultantJob Summary:Edifecs is seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for implementing and configuring Edifecs solutions for our clients. This includes installing, configuring, and overseeing the implementation of Edifecs products...


  • Chandigarh, Chandigarh, India Edifecs Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Edifecs. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesPatch, optimize, and secure virtual and physical servers on...


  • Chandigarh, Chandigarh, India Oceaneering Full time

    Job Title: Support Engineer IIAt Oceaneering, we are seeking a highly skilled and motivated Support Engineer II to join our team. As a Support Engineer II, you will play a critical role in providing technical support to our customers and ensuring the smooth operation of our ROV, Survey, C-NAV, and AGV equipment.Key Responsibilities:Resolve queries associated...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Job Title: Senior IT Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Edifecs. As a key member of our IT department, you will be responsible for providing technical support and expertise to our internal teams and external partners.Key Responsibilities:Patch, optimize, secure,...


  • Chandigarh, Chandigarh, India KVALITO Consulting Group Full time

    Job Title: Life Science Consultant, Validation ConsultantWe are seeking a highly skilled Life Science Consultant to join our team at KVALITO Consulting Group. As a Validation Consultant, you will play a crucial role in ensuring the quality and compliance of our clients' products and services.Responsibilities:Initiate and manage the validation process for App...


  • Chandigarh, Chandigarh, India KVALITO Consulting Group Full time

    Job Title: Life Science Consultant, Validation ConsultantWe are seeking a highly skilled and experienced Life Science Consultant to join our team at KVALITO Consulting Group. As a Validation Consultant, you will play a crucial role in ensuring the quality and compliance of our clients' products and services.Responsibilities:Initiate and manage the validation...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Job DescriptionJob Title: Sr. Implementation ConsultantJob Summary:We are seeking a highly skilled Sr. Implementation Consultant to join our team at Edifecs. As a key member of our Client Services team, you will be responsible for implementing and configuring Edifecs solutions for our clients. This role requires strong technical expertise, excellent...