
Senior Field Operations Manager
1 week ago
Senior Field Operations Manager
About the Role:This senior role involves leading field recovery operations across multiple regions, overseeing teams and vendors to achieve high standards of audit and quality. You will also be responsible for capacity planning, portfolio allocation, and performance tracking. To succeed in this position, you must have excellent leadership, planning, and communication skills.
Responsibilities:- Manage large field teams and vendor oversight to ensure compliance with company standards.
- Develop and implement strategies to improve collection performance and resolve escalations.
- Work closely with cross-functional teams to drive business growth and enhance customer satisfaction.
- 5–10 years of unsecured loan or consumer durable collections experience in a similar industry.
- Proven track record of leading high-performing teams and driving business outcomes.
- Strong analytical and problem-solving skills, with the ability to derive insights from data.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
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Senior Operations Manager
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