Technical Solutions Consultant

3 weeks ago

Bengaluru, Karnataka, India SHIELD Full time

SHIELD is a cutting-edge fraud intelligence platform that empowers digital businesses to eliminate fake accounts and prevent fraudulent activity.

Our platform, powered by SHIELD AI, leverages the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence to help businesses stay ahead of new and unknown threats.

We are trusted by industry leaders like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With global offices in San Francisco, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are committed to eliminating unfairness and enabling trust for the world.

Responsibilities

As a Technical Account Manager (Pre-Sales), you will serve as an expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will work closely with internal and external teams to provide top-notch support, including technical consultancy and quick troubleshooting.

  • Lead and own the POC as a technical SPOC, including implementation and onboarding as a Pre-Sales engineer.
  • Collaborate with the Sales team to provide demos of SHIELD capabilities, customizing or data modeling the demo according to the client's use case.
  • Act as a liaison for technical support for existing customers and product adoption, aligning with pre-sales, post-sales, and renewal processes.
  • Serve as the Face of the company to clients, maintaining existing relationships and building new ones with strong trust and value creation.
  • Work closely with various teams at SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients.
  • Dedicate to driving high levels of client satisfaction while upholding the company's integrity and values.
  • Perform regular technical account reviews, product trainings, and on-site visits to provide insights and analytics for clients.
  • Assist clients in optimizing the overall solution to ensure customer success using SHIELD solutions and ensure long-term success.
  • Be the trusted technical and solution advisor to our clients, seeking and working with the SHIELD product and engineering teams to manage clients' feature request prioritization.
  • Proactively advocate for SHIELD's product adoption by identifying opportunities where our product can better fit with clients' needs and technology.

Requirements

  • Minimum Bachelor's degree in Computer Science, Computer Engineering, or a related field.
  • At least 6+ years of experience in total, with a minimum 3 years of Technical Account Management, Sales engineering, or Support engineering experience in the B2B enterprise Software/SaaS/payments/Mobile industry.
  • Hands-on experience in SDK implementation is a plus.
  • Strong experience in driving integration and being a single point of contact with clients to drive the POC end to end.
  • Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment.
  • Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audiences.

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