Technical Solutions Consultant
1 month ago
At Bosch, we are seeking a highly skilled Technical Solutions Consultant to join our team. As a key member of our sales team, you will play a crucial role in supporting our customers by gathering their requirements, crafting tailored solution architectures, and liaising with our development teams to ensure successful project delivery.
Key Responsibilities:
- Collaborate with sales teams to engage with potential and existing customers to understand their business needs and technical requirements.
- Conduct comprehensive needs analysis to gather detailed customer requirements.
- Design and develop target solution architectures that meet customer requirements and align with our mobility service platform capabilities.
- Ensure the proposed solutions are scalable, reliable, and adhere to best practices in application architecture.
- Work closely with development teams to translate customer requirements into technical specifications and actionable development plans.
- Coordinate and oversee the development process to ensure timely and quality delivery of solutions.
- Provide expert consulting services to customers on the implementation and optimization of telephony and application development solutions.
- Offer strategic advice on improving call flow structures and application performance.
- Evaluate and recommend new tools or platforms that can improve the efficiency and quality of solutions.
- Assist in troubleshooting and resolving technical issues that may arise during and after solution implementation.
- Provide training and support to customers to ensure smooth adoption and usage of the deployed solutions.
- Create and maintain comprehensive documentation for solution designs, customer requirements, and technical specifications.
- Prepare regular reports on project status, customer feedback, and areas for improvement.
Requirements:
- Bachelor's degree in software engineering, Computer Science, or a related field.
- 8-12 years' experience in Application solution design.
- Proven experience in solution architecture and technical consulting roles.
- Strong understanding of application architecture principles and/or call flow structures.
- Excellent customer-facing and communication skills.
- Ability to translate complex technical concepts into clear and actionable plans.
- Proficiency in Java, Spring boot, Apache, and Nginx.
- Excellent Problem Solving and Analytical skills.
- Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
Preferred Requirements:
- Knowledge on contact center platform and application integration on the platform is an added advantage.
- Experience with Cloud platforms is an added advantage.
- Knowledge of DevOps and continuous integration/deployment (CI/CD) processes.
Additional Information:
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.
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