IT Infrastructure Specialist

We are seeking a skilled Desktop Support Engineer to join our team. In this role, you will play a vital part in maintaining the IT infrastructure of a Private Equity firm. Your primary responsibility will be to ensure the smooth operation of the organization's technology environment, allowing employees to work efficiently and effectively.

As a Desktop Support Engineer, you will have a high degree of autonomy and trust, but you won't be working in isolation. You will receive support from experienced Engineering team leads and other technology professionals. You will be involved in all stages of project development, from concept to completion, including initial idea generation, project definition, development, debugging, and ongoing iteration.

This is an excellent opportunity to join a dynamic team-first meritocracy and contribute to the growth of an entrepreneurial group within our organization. As a key member of our team, you will be given ownership and encouraged to make your voice heard.

Responsibilities:

Key Responsibilities

• Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
• Manage incident and service request management process to ensure timely resolution of user issues and requests.
• Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
• Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
• Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
• Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
• Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
• Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
• Perform remote software installations and configurations to ensure users have access to required applications.
• Reset passwords and unlock user accounts as per established security protocols.
• Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
• Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
• Provide support for external file sharing platforms such as ShareFile and Teams channels.
• Assist users with unlocking Bitlocker screens and resolving related issues.
• Configure and map network drives and printers for users as needed.
• Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

Required Skills and Qualifications

• Bachelor's degree in computer science, Information Technology, or related field.
• Proven experience in desktop support or a similar role.
• Strong knowledge of Microsoft Windows operating systems and Office applications.
• Familiarity with Active Directory, Exchange, and other network administration tools.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Relevant certifications, such as MS-900: Microsoft 365 Fundamentals, MS-700: Managing Microsoft Teams, AZ-900: Microsoft Azure Fundamentals, and Nexthink Fundamentals.

Benefits

You will have the opportunity to work in a dynamic and supportive team environment, with a focus on continuous learning and professional growth. Our organization values employee well-being and offers a range of benefits to support your physical and mental health, including access to wellness programs and employee assistance services.

Others

Please note that this is not an exhaustive list of responsibilities and qualifications. We encourage applicants to review the job description carefully and contact us with any questions or concerns.