Current jobs related to Technical Service Coordinator - Mumbai, Maharashtra - beBeeService

  • Master Event Organizer

    2 weeks ago

    Mumbai, Maharashtra, India beBeeEvent Coordinator Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Master Event OrganizerWe are seeking a highly skilled professional to join our team as a Master Event Organizer. In this role, you will be responsible for designing, planning, and executing events that exceed client expectations.To succeed in this position, you should have excellent organizational skills, attention to detail, and the ability to...

  • Service Coordinator

    2 hours ago

    Mumbai, Maharashtra, India Interface Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role: The Service Coordinator is responsible for planning, scheduling, and coordinating service and maintenance activities for ELV systems such as CCTV, Access Control, Fire Alarm, PA Systems, other low-voltage infrastructure. They act as the link between clients, service engineers, and management to ensure timely delivery and quality of service.Key...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Getinge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Service Coordinator (Third Party - 1 Year Contractual Role)Title of Reporting Supervisor: Team Leader – Service Back OfficeLocation: MumbaiJob OverviewEffectively manage and coordinate service activities to meet customer needs and expectations. Collaborates with internal teams such as sales, operations, and technical departments, to ensure...

  • Technical Services Operations Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India beBeeInnovation Full time ₹ 18,00,000 - ₹ 22,00,000

    Job TitleWorkplace Technical Services Assistant ManagerJob DescriptionWe seek a detail-oriented individual to oversee technical and contractual quality assurance for an investment banking client.Key Responsibilities: Planned, predictive, and corrective works of building systems Power down planning and execution Quality assurance and monitoring outsourced...

  • Service Coordinator(Navcom)

    1 week ago

    Mumbai, Maharashtra, India Station Satcom Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Service Coordinator NAVCOMLocation: Chennai / MumbaiDepartment: NAVCOMAbout Station SatcomStation Satcom is a global satellite communications provider delivering resilient and mission-critical connectivity to the maritime, energy, defense, and enterprise sectors. With operations across Asia, the Middle East, and Europe, we enable digital...

  • Head of Technical Services

    4 weeks ago

    Navi Mumbai, Maharashtra, India SACMI Full time

    JOB TITLE: Technical Assistance Head/ Manager – Technical Assistance LOCATION: Vashi Navi Mumbai Experience : 15+ years JOB ROLE: The Technical Assistance Manager is responsible for leading the team of Service Engineers to ensure efficient, timely and cost-effective technical support to customers. This role involves strategic planning, resource...

  • Service Coordinator

    3 weeks ago

    Mumbai, Maharashtra, India Crystal Group Full time

    Job Description:Position Overview- We are seeking a highly organised and detail-oriented Service Coordinator – Reefer Containers to serve as the central point of contact for managing refrigerated (reefer) container service operations. This role will coordinate complaint management, technician deployment, spare parts procurement, and client communication to...

  • Service Coordinator

    3 weeks ago

    Mumbai, Maharashtra, India Crystal Group Full time

    Job DescriptionJob Description:Position Overview- We are seeking a highly organised and detail-oriented Service Coordinator Reefer Containers to serve as the central point of contact for managing refrigerated (reefer) container service operations. This role will coordinate complaint management, technician deployment, spare parts procurement, and client...

  • Service Coordinator

    3 weeks ago

    Mumbai, Maharashtra, India Crystal Group Full time

    Job Description: Position Overview We are seeking a highly organised and detail-oriented Service Coordinator – Reefer Containers to serve as the central point of contact for managing refrigerated (reefer) container service operations. This role will coordinate complaint management, technician deployment, spare parts procurement, and client...

  • Service Coordinator

    1 week ago

    Navi Mumbai, Maharashtra, India White Force Full time

    Job description Job Title : Service Coordinator Job Summary We are looking for an organized and detail-oriented Service Coordinator to manage and streamline the delivery of services to our clients. The Service Coordinator will act as the primary point of contact between clients and the service team, ensuring efficient scheduling, problem...

Technical Service Coordinator

2 weeks ago

Mumbai, Maharashtra, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

At the core of our mission lies a critical function: Service Coordination. This pivotal role plays a crucial part in ensuring seamless customer experiences.

The Service Coordinator Role

We seek an accomplished professional to fill this key position, driving timely and effective resolution of customer issues while coordinating service requests. Our ideal candidate will possess strong communication skills, team management expertise, and technical acumen within the network security domain.

  • Incident Management according to ITIL guidelines
  • Problem Solving with a focus on root cause analysis
  • Effective Change Management processes
  • Trend Analysis for predictive maintenance

The successful Service Coordinator will be responsible for managing Service Support processes, ensuring compliance in Business As Usual (BAU), and driving Incident Recovery through coordination of Incident Bridge. They will also be expected to act as a liaison for Severity 1 Incidents and Major Incidents, communicating status updates to clients throughout the incident lifecycle.

Responsibilities
  1. Manage Service Support processes and ensure BAU compliance
  2. Functionally lead the Service Support team
  3. Demonstrate expertise in infrastructure technologies
  4. Collaborate with stakeholders to resolve incidents effectively
  5. Evaluate the effectiveness of incident resolution and implement improvements
  6. Liaise with multiple teams to drive problem management and RCA processes
  7. Ensure seamless communication with clients throughout the incident lifecycle
  8. Analyze trends and proactively manage potential issues
  9. Develop and maintain knowledge of change management processes
  10. Foster collaboration among stakeholders to achieve common goals
Requirements
  • A minimum of 10-12 years of experience in ITIL-based IPC Management
  • ITIL V4 Master Certification is required
  • Proven team leadership and people management skills
  • Strong understanding of network and security technologies
  • Ability to work effectively in a fast-paced environment
  • Capacity to adapt to changing circumstances