Service Coordinator

2 days ago

Mumbai, Maharashtra, India Getinge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Service Coordinator (Third Party - 1 Year Contractual Role)Title of Reporting Supervisor: Team Leader – Service Back OfficeLocation: MumbaiJob Overview

  • Effectively manage and coordinate service activities to meet customer needs and expectations.
  • Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders.

Job Responsibilities and Essential Duties

  • Strategic Planning.
  • Receive calls from the customer.
  • Schedule all Repair, Maintenance, Validation and Installation jobs.
  • Schedule FSE on a daily basis.

(have to be aware where the FSE is at all times)

  • Ensuring the equipment data base is updated at creation of jobs.

(once off)

  • Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans) (Installation jobs via a sales order)
  • Daily hours recon for FSE's.
  • Daily and constant follow up with FSE's on their open jobs.
  • Maintaining and updating the

Work In Progress jobs.

  • Quotations on open jobs if required.
  • Liaising with customers if return visits are required and advising the customer the ETA of the parts i.e. updating the customer with relevant update for open jobs.
  • Checking Oxando connector (3 times a day) and clearing errors.
  • Assisting customers with any queries with regards to any jobs.
  • ZSH/RSH collaboration with regard to the FSE's and/or any customer issues.
  • Responding to customer emails/queries in a timely manner.
  • Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

  • Minimum bachelor's degree
  • Excellent knowledge of MS office Tools & SAP
  • Technical Knowledge is preferable.
  • Be knowledgeable of current risk management standards, Compliance, principles and frameworks.
  • Minimum 1 – 3 years work experienceRequired Knowledge, Skills, and Abilities
  • Excellent interpersonal and communication skills
  • Adaptability and Flexibility
  • Time Management
  • Customer Service Orientation
  • Teamwork and Collaboration
  • Organizational skills

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