Senior Citrix Engineer
6 days ago
Are you a skilled Citrix engineer looking for a new challenge? We are seeking a highly experienced Senior Citrix Engineer to join our team.
Job Summary:We are looking for a Senior Citrix Engineer to lead the management of our Citrix XenApp, XenDesktop, NetScaler, and Ivanti User Workspace Manager environments. The successful candidate will have a strong background in Citrix infrastructure, Windows Server, and ITIL compliance.
Key Responsibilities:- Design, install, monitor, and provide support for all Citrix systems and associated infrastructure.
- Maintenance and advanced troubleshooting of Citrix XenApp, XenDesktop, Virtual App and Desktop, NetScaler, MCS, UPM, and SF.
- Advance knowledge and hands-on experience of Citrix farm management, session management, printer management, application publishing/decommissioning in Citrix farm, log monitoring/maintenance.
- Good knowledge on Windows Active Directory, Terminal Server (RDS), DNS, DHCP, and Windows 10, Windows Server 2008, 2012, 2016, 2019.
- Perform regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available for users.
- Managing and troubleshooting NetScaler issues, firmware upgrades, certificate updates, and creating/managing load balancing virtual servers.
- Good exposure on VMware/Nutanix/Hyper-V/XenServer hypervisors, functionality, and integration with Citrix infrastructure.
- Evaluate, manage, coordinate, implement Citrix environment deployments, upgrades, and patches on servers.
- Manage P0, P1, and P2 tickets autonomously and provide quick solutions to incidents.
- Responsible for providing inputs and work on problem management to find root cause.
- Good understanding in user profile management, Ivanti products, and services.
- Experience in Citrix and Windows patch deployment.
- Understanding and usage of SCCM tool for deployment.
- Helping/supporting L1/L2 team members to resolve user incidents and requests.
- Work on incidents, requests, problems, and change management.
- Manage and ensure we archive SLAs.
- Conduct CIP plans to improve infrastructure stability and reduce incidents.
- Provide required inputs to stakeholders involved in case of critical incidents like outages.
- Raise, plan, write steps to implement changes.
- Ensure ITIL compliance for all incidents and service calls.
- Ensure KPI compliance for all incidents and service calls.
- Adhere to documented notification and escalation process.
- Communicate to the customer while responding to a case and after resolution of the case.
- Participate in regular reviews with the team leads.
- Create and update documentation.
- Good knowledge on supporting tools like SCOM, BEM, Zabbix, Director, and other monitoring tools.
- Administration of Ivanti User Workspace Manager.
- Strong multi-tasking and organizational skills; ability to prioritize simultaneous high visibility customer and internal escalations.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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