Senior Citrix Systems Engineer
6 days ago
Job Title: Senior Citrix Systems Engineer
Job Summary:
We are seeking a highly skilled Senior Citrix Systems Engineer to join our team. As a key member of our IT department, you will be responsible for the second-level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, and Windows Server. Your primary focus will be on incident ticket management, package and patching using SCCM, Zabbix alerts, queue monitoring, and infrastructure alerts.
Responsibilities:
- Perform routine maintenance tasks for Citrix services in accordance with Citrix best practices.
- Monitor the infrastructure proactively and fix issues before they impact users.
- Provide support for Level 1 engineers for incident investigation, diagnosis, and resolution.
- Ensure resolution of most incidents and service requests.
- Participate in change and problem management.
- Communicate with stakeholders during critical incidents.
- Implement standard and minor changes.
- Ensure ITIL compliance for all incidents and service calls.
- Adhere to documented notification and escalation processes.
Requirements:
- Minimum knowledge in scripting and ability to automate recurring manual tasks.
- Strong multi-tasking and organizational skills.
- Ability to prioritize simultaneous high-visibility customer and internal escalations.
Why Join Us:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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