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Global Customer Experience Professional
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As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Ontario, Canada. You will work independently to use your expertise and experience to resolve customer queries, provide solutions to issues, and offer the best possible services to meet their needs.
Responsibilities:- Provide timely and professional responses to customer inquiries via phone, email, or chat
- Use problem-solving skills to resolve customer complaints and concerns
- Collaborate with internal teams to ensure seamless customer experiences
- Excellent communication and interpersonal skills in English language
- Ability to work under pressure and multitask in a fast-paced environment
- Strong organizational and time management skills
- Proficiency in Microsoft Office Suite and other relevant software
- Flexible working hours and remote work options
- Ongoing training and development opportunities
- A dynamic and supportive team environment
