Director of Technology Solutions
3 days ago
The primary role of this position is to serve as the key interface between customer project contacts and our service delivery teams.
Collaborating with various stakeholders, you will ensure a standardized and scalable fulfillment process.
Key Responsibilities- Oversee the development and implementation of detailed technology solutions for clients using company products or proprietary tools.
- Define client needs, develop a proposal to meet those needs, and oversee the implementation of the complete project solution.
- Perform in both a people management capacity and a technical leadership capacity.
- Select, develop, and evaluate personnel to ensure the efficient operation of the function.
- Manage operational and product performance per customer expectations and contract.
- Drive program execution to meet desired performance as measured by defined customer service metrics.
- Develop and execute corrective action plans where performance is deficient.
- Bachelor's degree in engineering or IT-related field.
- 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions.
- Education in business accounting and/or sales experience (Sales or Service Engineer).
- First leadership experience in an international, highly matrix organization (team or project).
- PMI PMP certification is a plus.
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