Business Operations Coordinator

2 days ago


Dindigul, Tamil Nadu, India beBeeWorkforce Full time ₹ 15,00,000 - ₹ 20,00,000

Job Opportunity

Workforce Management Specialist Role

The Workforce Management Specialist will partner with business stakeholders and operations to optimize workforce planning, scheduling, capacity management, and real-time performance monitoring.

Key Responsibilities:

  • Collaborate with business leaders and client stakeholders to deliver exceptional workforce solutions.
  • Provide insights and recommendations to inform strategic decision-making.
  • Develop and maintain long-term, mid-term, and short-term capacity plans to meet business needs.
Planning & Forecasting

Forecast call volumes, workloads, FTE requirements, and staffing needs to ensure efficient resource allocation.

Scheduling & Optimization

Design and implement schedules that balance service delivery, employee preferences, and cost effectiveness.

Real-Time Management

Oversee intraday management, real-time monitoring, and service level agreement adherence to drive business results.

Analytics & Reporting

Generate and present actionable dashboards, staffing reports, and variance analysis to support data-driven decisions.

Team Leadership

Lead and mentor a team of WFM analysts and real-time specialists to drive team success.



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