
Business Operations Coordinator
2 days ago
Job Opportunity
Workforce Management Specialist RoleThe Workforce Management Specialist will partner with business stakeholders and operations to optimize workforce planning, scheduling, capacity management, and real-time performance monitoring.
Key Responsibilities:
- Collaborate with business leaders and client stakeholders to deliver exceptional workforce solutions.
- Provide insights and recommendations to inform strategic decision-making.
- Develop and maintain long-term, mid-term, and short-term capacity plans to meet business needs.
Forecast call volumes, workloads, FTE requirements, and staffing needs to ensure efficient resource allocation.
Scheduling & OptimizationDesign and implement schedules that balance service delivery, employee preferences, and cost effectiveness.
Real-Time ManagementOversee intraday management, real-time monitoring, and service level agreement adherence to drive business results.
Analytics & ReportingGenerate and present actionable dashboards, staffing reports, and variance analysis to support data-driven decisions.
Team LeadershipLead and mentor a team of WFM analysts and real-time specialists to drive team success.
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