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Account Growth Specialist

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Job Overview

An Account Growth Specialist plays a crucial role in supporting senior account leaders in driving the expansion of learning service sales to clients. This position involves hands-on management of client accounts, engaging with stakeholders, identifying and capitalizing on opportunities, and tracking commercial performance.

Main Responsibilities:

  • Assist the Engagement Director in overseeing key client accounts across regions.
  • Determine unmet needs or potential service gaps that could represent new business opportunities by interacting with client stakeholders.
  • Create customized sales materials and tailored client presentations to support upselling or renewal opportunities.
  • Coordinate the development of documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Prepare and present Quarterly Business Reviews (QBRs) and other governance activities.
  • Monitor win/loss data and sales Key Performance Indicators (KPIs) to drive continuous improvement.
  • Conduct preliminary research on client organization changes that could signal opportunities.
  • Collaborate with service line leaders to align internal solutions with unmet client needs.
  • Respond to routine client inquiries and escalate issues when necessary.
  • Contribute to the preparation of business reviews, presentations, and reports.
  • Track account metrics, including Service Level Agreement (SLA) performance, client satisfaction, and operational KPIs.

Key Skills and Qualifications:

  • Develop strong relationships with client stakeholders and key figures within the organization.
  • Presentation and pitching skills to create a compelling impression of company capabilities.
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial decision-making skills to identify mutually beneficial outcomes.
  • Familiarity with Microsoft Office, especially PowerPoint and Excel; experience with CRM tools is an advantage.
  • Team-oriented with a customer-focused mindset.
  • Detail-oriented with a proactive approach to managing client expectations.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.

Knowledge and Experience:

  • Broad understanding of learning & development concepts and corporate training models.
  • Familiarity with managed learning services and learning platforms such as Learning Management Systems (LMS) or Learning Experience Platforms (LXP) is an advantage.
  • Understanding of account management processes in a services environment.
  • Awareness of client service and stakeholder communication best practices.
  • Some exposure to project management or customer success tools is preferred.

Requirements:

  • 4–8 years in account coordination, client services, project management, or operations roles.
  • Experience working in or with professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.
  • Exposure to multi-stakeholder environments and experience handling multiple priorities.
  • Experience supporting reporting, governance, or performance tracking processes.

Equal Opportunity Statement:

The company is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.