Senior Business Operations Manager

1 day ago


Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Technical Customer Support Lead

We are seeking a highly motivated and proactive Technical Customer Support Lead to join our organization.

Responsibilities:

  • Process Improvement: Develop and implement process enhancements to elevate customer satisfaction and decrease resolution times.
  • Ticket Resolution: Collaborate with cross-functional teams to resolve complex technical issues and identify areas for operational improvement.
  • Data Analysis: Analyze data to identify trends and patterns, and provide actionable recommendations to drive business growth.
  • Team Development: Provide coaching and guidance to junior support staff to ensure consistent delivery of high-quality service.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions and feedback.

Requirements:

  • A minimum of 5 years of experience in SaaS technical support or customer operations is required.
  • An intermediate understanding of technical systems, APIs, and SQL is necessary.
  • Experience working with support ticketing systems such as Jira Service Desk is expected.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is beneficial.


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